Silva Saunas • New Zealand
Terms of sale
Last updated: 23 October 2026.
Ordering from Silva Saunas
These terms describe ordering from the Silva Saunas New Zealand store. Review your selected products, availability, delivery information and checkout total before paying.
Who you are buying from
The seller is Silva Saunas Pty Ltd, Australia. Contact us at silvasaunas@gmail.com or 56 Export Drive, Molendinar QLD 4214, Australia. This store serves New Zealand customers; it does not represent a New Zealand warehouse or showroom.
Products and optional accessories
Check the chosen model, specifications and included items before ordering. The optional wood-fired accessory kit is a separate selection; infrared saunas do not have an accessory-kit option. If an inclusion or specification is unclear, ask us before buying.
Prices, payment and order confirmation
Product prices and checkout payments are in NZD, with free NZ shipping. Review the total and available payment methods at checkout before paying. Silva covers NZ import GST, any import duties and customs clearance fees. Customers will not receive an additional bill for these charges.
Delivery
Free shipping is available across all 17 New Zealand regions, including Chatham Islands. Estimated delivery for in-stock products is 7–11 days. Silva Haven is a preorder item with expected dispatch on 31 January 2027. Delivery dates are estimates, not guarantees. Tell us about access restrictions before ordering.
Changes, cancellations and returns
We accept change-of-mind returns within 30 days of delivery, provided the goods are unused and in their original condition and packaging, with all components included. Customers are responsible for the cost of return freight. A NZ$320 restocking fee will be deducted from an eligible change-of-mind refund. This fee and these change-of-mind conditions do not apply to remedies for faulty goods under your consumer rights. Contact us promptly if you need to change or cancel an order.
Consumer rights
Nothing in these terms excludes or restricts rights or remedies under the New Zealand Consumer Guarantees Act, Fair Trading Act or other applicable law that cannot lawfully be excluded. See the returns and warranty policy for how to contact us about a problem.
Installation and use
Follow the applicable owner instructions and local requirements for your model and location. Ask us about anything unclear before using the sauna. Do not use a product that appears unsafe. Product guidance does not replace your statutory rights.
Questions or complaints
Email silvasaunas@gmail.com with your question or order details and a description of the issue. We will use the contact information you provide to respond.