Silva Saunas • New Zealand
Returns & warranty
30-day change-of-mind returns. Customers pay return freight and a NZ$320 restocking fee applies to eligible change-of-mind refunds. Your rights for faulty goods are unaffected.
A problem with your sauna?
Contact us with your order details and a description of the issue. Include photos if available. Stop using the product if you think it may be unsafe.
Your consumer rights
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act or other applicable consumer law. Faulty goods may qualify for repair, replacement or refund, depending on the circumstances and seriousness of the problem.
Change-of-mind returns
We accept change-of-mind returns within 30 days of delivery, provided the goods are unused and in their original condition and packaging, with all components included. Customers are responsible for the cost of return freight. A NZ$320 restocking fee will be deducted from an eligible change-of-mind refund. This fee and these change-of-mind conditions do not apply to remedies for faulty goods under your consumer rights.
Warranty information
Silva Haven has a 3-year warranty. All other Silva sauna models have a 1-year warranty. These voluntary warranties start on delivery and cover defects in materials and workmanship under normal use. They are additional to your consumer rights: a voluntary warranty ending does not automatically end those rights. Contact us to arrange assessment and the appropriate warranty service.
Arranging a return
Please contact us before sending anything back so we can discuss the issue and provide the correct return instructions. Customers pay return freight for change-of-mind returns. For faulty goods, we will explain the appropriate remedy and transport arrangements for your situation. Do not send goods to an assumed NZ return address.
Talk to Silva
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