Silva Saunas • New Zealand
Privacy
Last updated: 23 October 2026.
About this policy
Silva Saunas Pty Ltd, trading as Silva Saunas New Zealand, is responsible for the personal information described in this policy and uses Shopify to operate this store. This information explains how we handle enquiries, browsing and orders. Contact silvasaunas@gmail.com with privacy questions.
When you contact us
We receive the contact details and information you choose to send us, such as your name, email address, delivery postcode, model enquiry and order details. We use this information to respond and help with your enquiry. Please do not email payment-card details or information that is not needed to answer your question.
Orders and customer support
We use customer contact, delivery and order information to process purchases, arrange shipping, manage returns and provide support. Shopify and payment providers process information needed to complete payments. If you do not provide the information needed for an order or enquiry, we may be unable to fulfil it or respond. Please do not send payment-card details by email.
Browsing preferences and video
Shopify and connected services may use cookies and similar technologies to remember your preferences and cart, operate checkout, and process technical browsing information. Embedded YouTube videos connect to YouTube when you choose to play them.
Service providers and overseas handling
Shopify hosts the store. We share information with service providers as needed for payment processing, fulfilment, shipping and support. Enquiries sent to our Gmail address are handled through that email service. Your information may be processed or stored outside New Zealand.
Marketing choices
You can unsubscribe from promotional emails using the unsubscribe option in those emails. We may still send service messages about your orders or account. Contact us if you need help managing your preferences.
Access, correction and concerns
You can contact silvasaunas@gmail.com to ask about information held about you, request access or correction, or raise a privacy concern. Please provide enough detail for us to locate the information. If a concern remains unresolved, you can contact the New Zealand Office of the Privacy Commissioner at privacy.org.nz.
Security, retention and contact
No security measure is perfect. We keep information as needed to provide services, manage orders, meet applicable obligations and resolve disputes. For privacy questions, contact silvasaunas@gmail.com or 56 Export Drive, Molendinar QLD 4214, Australia.